To learn about the company and the new office, please have a look at the press release below. FYI, they are aggressively hiring. These positions are a great way to get your foot in the door if you are interested in moving into tech, Customer Service, or Customer Success.
On Wednesday, September 2 at 12:15 p.m., a ribbon cutting ceremony will take place with San Jose Mayor Sam Liccardo. Intelicare Direct will also host an open house job fair following the ceremony.
“We are excited to be creating over 350 jobs in the Bay Area as we pursue our goal of providing the world’s best customer service experience for our clients,” said Gabriel Bristol, President and CEO of Intelicare Direct. “It’s important to us that as we grow, this work continues to be performed in the U.S. and San Jose, the heart of Silicon Valley and a bustling hub of technology, is just the place to do it.”
An ambitious project, the goal of this new San Jose office is to not only create a customer service contact center unlike any other, but also to make sure that the space reflects the value of those performing the work. The new office mirrors the company’s unique values and culture, which are in part responsible for the success the company has enjoyed. ICD pays a livable hourly wage, weekly bonuses and provides health and disability insurance for all its employees. The company is famously dog friendly and allows employees to bring their children into the office as well.
“Customer service workers have long been denied the kind of respect they deserve. Without these hard working agents, most companies simply couldn’t function, and yet too often they’re relegated to the basements with sub-par equipment and even poorer working conditions,” said Bristol. “All too often these jobs are shipped off to parts of the world where the work can be done for pennies on the dollar. This fails to recognize the importance of their contribution and this new location has been built to serve as a paradigm shift in that thinking.”
The goal was to create the world’s most technologically advanced and aesthetically pleasing call center to provide first class customer service in an open and nurturing environment. Bristol has equipped the new location with state-of-the-art Apple technology, ergonomic workstations and, unheard of in the customer service industry, flexible workstations. Employees will be able to work remotely anywhere in the building they find comfortable because their wireless laptops will be able to be used anywhere in the center.
Below are a few highlights of what makes the San Jose office unique:
- All employees will have Apple MacBooks, which will allow them to work from anywhere in the office.
- In addition to traditional workspaces, there will be several creative workspaces, which will allow employees the flexibility to answer customer calls from almost anywhere in the building.
- ICD believes workplaces should encourage being healthy so there will be a gym with exercise equipment.
- ICD is a child friendly workplace, as parents should not have to worry if there is ever a breakdown in childcare. The new offices will ultimately have day care with tutors.
Intelicare Direct is a fast-growing, full-service customer support company, which acts as an external customer service department. The company provides customer care that’s friendly, reliable and professional. By providing industry-leading customer satisfaction, businesses can focus on building profits instead of costly infrastructure.
In just under two-and-a-half years during his tenure as CEO, Bristol has grown the company from just 60 employees working out of a warehouse to an estimated 800 employees by the end of the year.
“Intelicare Direct has built and maintains a strong and supportive company culture where employees’ happiness comes first and success is measured by more than the number of calls handled. Commerce and compassion can reside in the same space,” said Bristol. “We attribute our success to our people and look forward to continuing to reform the call center corporate culture.”
Employee satisfaction is the foundation that has enabled Bristol and Intelicare Direct to successfully develop turnkey solutions, effective customer care, and sales programs for small and medium-sized businesses.
About Intelicare Direct: Intelicare Direct is a leading customer service solutions company based in America, offering businesses effective ways to improve customer satisfaction, sales and quality assurance. Intelicare Direct increases companies’ bottom lines by catering to their number one asset--the customers. Intelicare Direct’s services include Inbound Customer Service, Technical Support, Outbound Sales, Lead Generation, and Reporting. For more information please visit www.intelicaredirect.com.