Friday, October 12, 2018

Home Security Alarms Being Ignored In San Jose Area

Home alarm calls in San Jose-Sunnyvale-Santa Clara are being ignored, potentially affecting hundreds of thousands of people.

In conjunction with October’s Crime Prevention Month, Deep Sentinel recently unveiled new findings that due to the high number of false alarms, tens of millions of Americans run the risk of having their alarm calls go unanswered.

Of the cities surveyed within the San Jose-Sunnyvale-Santa Clara metro area, 50 percent have a no response or no guaranteed response to an alarm call. This leaves 77 percent of residents (1,287,293) in those surveyed cities at risk should an alarm be triggered.

Deep Sentinel’s announcement can be found below.
Tens of Millions Living in American Metros Not Fully Protected by Home Security Systems

Deep Sentinel ranks the top 20 metros showing the likelihood of home alarms going unanswered 

PLEASANTON, Calif. – October 11, 2018 – Deep Sentinel, a company delivering an unrivaled, next-generation approach to home security, today released results of a new study that focuses on the lack of response to home security alarms within key metro areas across the United States. Deep Sentinel surveyed major American cities and sampled a portion of surrounding metro areas on their alarm response policies and found that every day, tens of millions of people run the risk of having their alarm calls go unanswered.

Ranked by the number of residents potentially affected by a “no response” or “no guaranteed response” to an alarm call in the surveyed cities, the top 20 American metro areas at risk are:

1. New York-Newark-Jersey City
2. Los Angeles-Long Beach-Anaheim
3. Houston-The Woodlands-Sugarland
4. San Francisco-Oakland-Hayward
5. San Diego-Carlsbad
6. Dallas-Fort Worth-Arlington
7. Philadelphia-Wilmington
8. Denver-Aurora-Lakewood
9. Seattle-Tacoma-Bellevue
10. San Jose-Sunnyvale-Santa Clara
11. Riverside-San Bernardino-Ontario
12. Sacramento-Roseville- Arden-Arcade
13. Detroit-Warren-Dearborn
14. Phoenix-Mesa-Scottsdale
15. Milwaukee-Waukesha-West Allis
16. Las Vegas-Henderson-Paradise
17. Salt Lake City
18. Boston-Cambridge-Newton
19. Fresno
20. Tampa-St. Petersburg-Clearwater

Read the full study here to see data used to determine rankings.
Ranked at #1, the New York-Newark-Jersey City metro highlights the severity of the problem. Deep Sentinel surveyed 19 cities in the metro area and found that 21 percent have a “no response” or “no guaranteed response” to an alarm call. This leaves nearly 9M people at risk of having an alarm call go unanswered.

To see the key findings of all 20 metro areas in the report, click here.

Law enforcement agencies are inundated with false alarm calls (up to 95 percent), draining resources from their respective cities. This has resulted in many cities and agencies across America adopting policies that they do not respond or they don't guarantee a response to alarms.

“Because the overwhelming majority of home security alarms are false, there is a ‘boy who cried wolf’ mentality surrounding these calls,” said David Selinger, CEO and co-founder, Deep Sentinel. “It’s unfortunate because many of these calls are legitimate, but can go unanswered, leaving people and their property at risk. Deep Sentinel is dedicated to putting an end to false alarms and ensuring that when an alarm is activated, it will be taken seriously.”

To read the entire study and to learn more about Deep Sentinel, visit

About Deep Sentinel
Deep Sentinel delivers an unrivaled, next-generation approach to home security. LiveSentinel™ 24/7 video surveillance guards, armed with artificial intelligence, computer vision and wire-free cameras, confront intruders within seconds of them entering your property and notify law enforcement if necessary. Deep Sentinel’s intuitive and affordable home protection platform is the only system equipped with advanced technology to actually prevent burglaries, auto break-ins and package thefts before they occur.


  1. Sasn Jose has recently reverse that position:

    "On top of the task force, a new policy will be set in place to respond to home and business security alarms even if they’re unverified."

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